Returns, Exchanges & Refunds Policy

At ArguE CulturE, we want you to shop with confidence. If something isn't right with your order, we're here to help.

Please review the following policy for information about returns, exchanges, refunds, and product eligibility.

1. Return & Exchange Eligibility

We accept eligible return and exchange requests within 14 days of delivery.

To qualify for a standard return or exchange, items must:

• Be unworn, unwashed, and in their original condition, except for reasonable inspection or fitting where required by applicable law.

• Have all original tags and labels attached.

• Include the original packaging and accessories, where reasonably possible.

• Be accompanied by proof of purchase.

Items showing signs of use, washing, alteration, or damage caused after delivery may not qualify for a standard voluntary return.

These conditions do not limit your statutory consumer rights.

2. Returns & Restocking Fees

For eligible returns due to personal preference, sizing, or a change of mind:

• A 20% restocking and handling fee applies to the discounted purchase price of the returned items, where permitted by law.

• Customers are responsible for return shipping costs.

• Fees apply only to the items being returned, not to items kept from the same order.

Restocking fees will not apply to verified defective, incorrect, or significantly misrepresented items.

Important: Where applicable consumer law provides a statutory right of withdrawal or refund without restocking fees, those rights take precedence over this policy.

3. Exchanges

We offer free exchange processing and complimentary standard shipping for replacement items.

For exchanges due to sizing or personal preference:

• Customers are responsible for shipping the original item back to the designated return location.

• No exchange handling fee will be charged.

• Standard shipping for the replacement item is covered by ArguE CulturE.

• Exchanges are subject to product availability and approval.

If your requested size or style is unavailable, our customer support team will discuss the available alternatives.

If an exchange is required because we sent an incorrect or defective item, we will provide an appropriate resolution at no additional cost to you, as required by applicable law.

4. Non-Returnable Items

The following items are generally excluded from voluntary returns:

• Products clearly identified as Final Sale before purchase.

• Sealed hygiene-sensitive products that have been unsealed after delivery, where an applicable legal exception permits exclusion.

• Products that have been worn, washed, altered, or damaged by the customer, except where statutory rights apply.

Sale or discounted items are not automatically final sale unless explicitly marked otherwise.

These exclusions do not affect statutory rights relating to defective, incorrect, or non-conforming goods.

5. Damaged, Defective or Incorrect Items

We carefully inspect orders before dispatch. However, if you receive an incorrect, damaged, or defective item, please contact us as soon as possible.

Include:

• Your order number.

• A description of the issue.

• Clear photographs showing the relevant problem, if available.

Our team will review the information and arrange an appropriate solution, which may include a replacement, repair, or refund depending on the circumstances and applicable law.

For verified issues caused by our error or product defects, we will cover the required return and replacement shipping costs.

You are not required to provide an uninterrupted unboxing video to exercise your statutory consumer rights.

6. How to Request a Return or Exchange

Step 1 — Contact Us

Email argueculture.shop@gmail.com with your order number and return or exchange request.

Please do not send items back before receiving return instructions. Our return location may vary depending on your country or region.

Step 2 — Receive Return Instructions

Once your request has been reviewed, our support team will provide the applicable return address and instructions.

For voluntary returns, please dispatch your return within 7 days of authorization, unless applicable law provides a longer period.

We recommend using a trackable shipping service and retaining proof of postage.

Step 3 — Inspection & Resolution

Once your returned items arrive, our team will inspect their condition and confirm the applicable refund or exchange arrangement.

Returns sent to an unapproved location may experience processing delays. This does not affect any statutory right to return goods.

7. Refunds

For approved voluntary returns, refunds are normally initiated within 3 business days after receipt and completion of inspection.

• Refunds are generally issued to the original payment method.

• Any applicable and lawful restocking fees will be deducted from the refund.

• For partial returns, fees apply only to the returned items.

• Processing times for funds to appear in your account may vary depending on your bank or payment provider.

Where applicable law requires an earlier refund, a different refund calculation, or reimbursement of eligible original delivery charges, we will comply with those requirements.

Refunds to the original payment method are subject to the payment provider's procedures and any applicable legal requirements.

8. Product Information & Minor Variations

We make every effort to present accurate product descriptions, measurements, and images.

Minor color differences may occur due to lighting conditions and screen settings. Small manufacturing variations may also be present.

However, a product that is defective or materially different from its description will be reviewed under our defective-item policy and applicable consumer law.

We recommend reviewing the size chart and product measurements before placing your order.

9. Your Statutory Rights

Nothing in this policy excludes or limits rights that cannot legally be waived under applicable consumer protection laws.

For example, eligible customers in the European Union and United Kingdom may have statutory cancellation or withdrawal rights, including specific return and refund deadlines and protections against unauthorized refund deductions.

Where mandatory local consumer laws provide greater protection than our standard policy, those laws will apply.

10. Contact Us

For all return, exchange, and refund inquiries:

Email: argueculture.shop@gmail.com

Official Website: https://argueculture.shop

Please include your order number so our team can assist you efficiently.

ArguE CulturE