Return Policy

Return Policy

By placing an order, you agree to our return policy. We reserve the right to modify this policy with prior notice on our website.

1. Eligible Items

✅ Returnable Items

  • Regular apparel (tops, pants, jackets, etc.)

❌ Non-Returnable Items

  • Clearance/sale items, customized/altered products
  • Opened intimate wear (underwear, socks)
  • Personal hygiene items (earrings, rings)
  • Items marked as "final sale" on product page

2. Return Timeframe

  • Non-defective returns: Within 14 days of delivery
  • Defective items: Within 14 days of delivery (proof required)

3. Return Conditions & Fees

Return Type Condition Requirements Fees
Non-defective returns
  • Unused, unwashed
  • Original tags attached
  • Original packaging
 20% restocking fee
Defective returns
  • Manufacturing defects
  • Wrong items shipped
  • Significant damage
 Free return (we cover shipping)

Important Requirements:

  • All tags (price tags, care labels, security tags) must be intact
  • Never worn or washed
  • All original packaging and accessories (hangers, dust bags) must be included

4. Return Process

Step 1: Contact Customer Service

  • Submit return request via website or email
  • Include order number and reason for return
  • Note: Unauthorized returns will not be processed

Step 2: Ship Item Back

  • Ship within 7 days of authorization
  • Use trackable shipping (USPS, UPS, FedEx)
  • Keep tracking number for reference

Step 3: Refund Processing

  • Refund issued within 3 business days after inspection
  • Restocking fee deducted if applicable

5. Shipping Responsibilities

  • Non-defective returns: Customer pays return shipping
  • Defective returns: We provide prepaid return label

6. Additional Policies

Color Variations

Product images are color-adjusted but may vary slightly due to monitor settings. Please refer to the actual product.

Price Policy

All prices are before tax. We do not price match or refund price differences during sales.

Sizing Guide

Refer to detailed measurements on product pages. Contact us for sizing assistance.

Intellectual Property

All products and images are copyrighted. Unauthorized use will face legal action.

Partial Refunds

For multi-item orders, restocking fee applies only to returned items.

Payment Method

Refunds will be issued to original payment method. Gift cards will receive store credit.

7. Minor Imperfections

The following are considered normal and not eligible for return:

  • Small loose threads (<1cm) that can be trimmed
  • Minor color variations (indistinguishable in natural light)
  • Buttons/zippers needing initial break-in

Contact us for guidance or a small credit if unsure.

8. Chargeback Prevention Policy

8.1 Refund Conditions

  • Refunds only issued after we receive and inspect returns
  • Successful chargebacks without return will result in:
    • Submission of delivery proof to payment processors
    • Account suspension
    • Possible legal action

8.2 Dispute Requirements

  • Must first submit official return request
  • Provide unboxing video showing:
    • Package exterior with label
    • Uninterrupted unpacking
    • Clear defect footage
  • Unauthorized chargebacks incur $25 processing fee

8.3 Fraud Prevention

  • Verified fraudulent chargebacks will:
    • Be added to industry blacklists
    • Incur 30% penalty (minimum $50)
    • Face potential legal consequences
  • We work directly with payment networks to dispute invalid claims

For any questions about our return policy, please contact customer service before placing your order.